OUR COMMITMENT TO YOUR PRIVACY

At Silk Road Hardwood, we highly value your privacy and are committed to protecting the personal information you share with us. We are dedicated to earning and maintaining your trust so that you can confidently utilize our website and services.

PRIVACY PROMISE

Silk Road Hardwood will never sell, rent, share, or otherwise distribute personally-identifiable information collected during your use of our website to third parties without your explicit consent. Occasionally, we may provide general statistical information about site usage or traffic patterns, but this data will never reference specific names, emails, or addresses.

INFORMATION WE COLLECT

When you make a purchase or request a quote, we collect and securely store personal information such as your name, billing and shipping addresses, email address, phone number, and order history. All sensitive information is processed securely within PCI-compliant environments.

Additional details such as customer type (builder, developer, homeowner, designer) and project specifics may also be requested to better assist you. We will never request sensitive information such as your social security number.

USE OF INFORMATION

The personal information we gather enables us to:

• Efficiently process your orders and quotes.

• Provide timely customer support.

• Notify you of product updates, promotions, and new offerings (you may opt out anytime).

• Improve overall website usability and personalize your experience.

Cookies

Silk Road Hardwood uses cookies—small text files placed on your computer—to improve your browsing experience and analyze site performance.

• Types of Cookies Used:

  • Session Cookies (temporary, deleted after browser closes).

  • Persistent Cookies (remain stored on your device until deleted or expired).

Cookies help us:

• Recognize returning visitors.

• Facilitate e-commerce functions.

• Enhance site navigation and user experience.

• Provide targeted content and relevant advertising.

THIRD-PARTY SERVICES & COOKIES

We use trusted third-party services like Google Analytics to analyze traffic and enhance our website. These providers use cookies to track visitor activity, which helps us better understand usage patterns. Your IP address is anonymized before transmission to ensure privacy.

You may opt out of Google Analytics tracking by visiting this link.

Additionally, we may employ Google Remarketing services, displaying targeted advertisements based on your previous interactions with our website. You can manage Google’s advertising preferences by visiting Google Ad Settings.

BLOCKING OR DELETING COOKIES

Most browsers allow you to refuse or delete cookies through their settings. Be aware that blocking or deleting cookies may negatively impact your user experience, restricting certain site functions, such as logging into your account or accessing your order history.

DATA SECURITY

To protect your personal data, Silk Road Hardwood employs advanced, industry-standard security measures, including SSL encryption, secure servers, and secure payment gateways. Access to certain features and customer information requires a secure login ID and password.

LINKS TO EXTERNAL WEBSITES

Our website may contain links to external websites not managed by Silk Road Hardwood. We are not responsible for these external sites’ privacy policies and practices. We recommend reviewing the privacy statements of any external sites you visit through links provided by our website.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or regulations. All updates will be clearly posted on our website with the date of the most recent revision.

CONTACT US

For questions, concerns, or requests regarding your privacy, please contact us directly:

• Email: support@silkroadhardwood.com

Your trust is central to our business, and protecting your information is fundamental to our commitment to excellence.